terms of service

Last updated: 16 October 2026

Welcome to Sumi Matcha. These Terms of Service apply to purchases from https://sumimatcha.com and explain your and our rights and obligations. Nothing in these Terms limits the mandatory rights that consumers have under Dutch law or the consumer protection law of the country where they live.

1. Seller information

Sumi Matcha, a sole proprietorship (eenmanszaak) owned by Morsal Amin

Address: Zandstraat 31, 6432 LD Hoensbroek, The Netherlands

KVK: 42101110

VAT ID: NL005492462B85

Email: [email protected]

Telephone: +31 6 34784130

Website: https://sumimatcha.com

2. Scope and availability of these Terms

These Terms apply to orders placed by consumers through our online store. They are available before you order and you can save or print them. The version that applies to your order is the one shown when you placed it.

3. Products and food information

We sell matcha powder. Each product page shows the required food information before you buy, including the ingredients, net quantity, allergens where relevant, storage instructions and country of origin. The best-before date is printed on the package.

Matcha is a natural product, so small differences in colour, appearance, flavour and texture between harvests are normal and do not affect the agreed quality.

Please use and store our products as described on the package. Our products are food, not medicine, and are not intended to diagnose, treat or cure any disease.

4. Ordering and contract formation

Before you place your order, you can check the products, quantities, total price, delivery costs and payment method, and correct any mistakes. By clicking the final order button, you place an order with an obligation to pay. The contract is concluded when we confirm your order by email.

If a product turns out to be unavailable, or we can't fulfil an order for another legitimate reason, we will let you know as soon as possible and refund anything you paid for items we can't deliver.

5. Prices and payment

Prices are shown in euros and include VAT. Delivery costs are shown at checkout before you place your order.

You can pay with the payment methods shown at checkout. Payments are processed by Shopify Payments and its payment partners.

Price changes only apply to future orders and never change the price of an order we have already confirmed.

6. Shipping and delivery

We ship to the Netherlands, Belgium and Germany from our own stock. Our estimated delivery time is 1 to 5 business days. This is an estimate, not a guaranteed date. In any case we deliver within 30 days, unless we agree otherwise with you. If we can't deliver within that time, you may cancel the order and we will refund what you paid.

The products are your responsibility from the moment you, or someone you named (other than the carrier), receive them. Until then, the risk of loss or damage stays with us. More information is on our Shipping & Returns page.

7. Right of withdrawal and refunds

You have a 14-day right to withdraw from your purchase without giving a reason. The 14 days start on the day after you receive your order.

Exception for sealed matcha: our matcha comes in a sealed tin. If you break the seal after delivery, your right of withdrawal for that tin ends, because opened food can't be returned for health protection and hygiene reasons. Sealed tins can be returned as normal.

You can withdraw using our online withdrawal button (also in the footer of every page), or by email. Full instructions, the return address, costs and refund rules are on our Shipping & Returns page.

This exception does not affect your rights if a product is defective or not as described.

8. Legal guarantee

By law, you are entitled to products that match what was agreed and what you may reasonably expect. If a product is defective, unsafe, incorrect or not as described, contact [email protected].

Depending on the situation, you may be entitled to a replacement, a price reduction, a refund or another legal remedy. Nothing in these Terms or our policies limits these rights, also not for opened products.

9. Your responsibilities

Please give us correct delivery and contact details and use our store lawfully. Do not try to get around checkout security, interfere with the website or place fraudulent orders. We may take proportionate steps to protect our store against misuse.

10. Intellectual property

The text, designs, photos, graphics and logos on this website belong to Sumi Matcha or to their respective owners, unless stated otherwise. You may not use them commercially without our permission, unless the law allows it.

11. Liability

Sumi Matcha is liable for its obligations under the contract and the law. Nothing in these Terms excludes or limits liability where the law does not allow this, including your mandatory consumer rights and liability for injury or defective products.

12. Privacy

Our Privacy Policy explains how we handle your personal data, including our use of Shopify, Google Analytics and Meta Pixel.

13. Complaints and disputes

Please email complaints to [email protected], ideally with your order number and a description of the problem. We respond within 14 days. If we need more time, we will tell you within those 14 days when you can expect a full answer.

We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board, and we don't do so. If you have a complaint, please contact us first. We're confident we can find a solution together.

If we can't solve it together, you can take the dispute to the competent court.

14. Governing law

Dutch law applies to these Terms. If you live in another EU country, you keep the protection of the mandatory consumer law of that country. You can always bring a case before the court of the place where you live.

15. Changes to these Terms

We may update these Terms for future orders. Changes do not apply to orders already placed.

16. Contact

Sumi Matcha
Zandstraat 31
6432 LD Hoensbroek
The Netherlands

Email: [email protected]
Telephone: +31 6 34784130